🌍 REN’S UK VS. US STORES – WHAT YOU NEED TO KNOWUpdated 2 months ago

🔍 How to Check Which Store You Ordered From

1️⃣ Check your order confirmation email. It will include the store name and order number.
2️⃣ Look at the website URL where you placed your order:

• If you ordered from renmakesmerch.com, you need to contact the UK store’s customer support team.
• If you ordered from renmakesmerch.us, our US store's customer service team can assist you.

🛠 Customer Support – Who to Contact?

• For UK Store Orders (renmakesmerch.com)
  📧 Please contact the UK store’s support team directly for any issues related to orders, shipping, or returns.

  • The US-based support support team cannot assist with UK orders.

• For US Store Orders (renmakesmerch.us)
  📧 If you placed your order through the US store, reach out to our US customer service team for assistance with:

  • Order status
  • Shipping & tracking
  • Returns & exchanges

👉 [Contact US Customer Support Here]

🔄 Can I Transfer Orders Between Stores?

Unfortunately, orders cannot be transferred between the UK and US stores. If you purchased from the wrong store, you may need to cancel your order and place a new one through the correct site.

💡 Be sure to check which store serves your region before placing an order!

📍 If You Live In:

🔹 If you are outside the US, we recommend ordering from the UK Store to avoid international shipping fees and potential customs delays.

💬 Need More Help?

If you're unsure which store to contact, submit a ticket with your order confirmation email, and we’ll help you find the right support team!